Thank you for ordering with us! We appreciate your trust and your business. We are working as fast as we can to get your order to you as soon as possible.
Once your order is complete, you will receive a tracking number. If you have any questions please contact us at 1-800-942-8420 or email us at contact@whatwaist.com. Please allow up to 24 hours for a response. Our warehouse operates Monday through Friday 10 AM to 5 PM
Processing Time
Processing time is between 2 and 5 business days depending on volume. Our Business hours are Monday-Friday from 10:00AM until 5:00PM.
Shipping Method
We use USPS Priority shipping (Usually 1-3 day transit time)
Return / Exchange Policy
Making sure you receive items that fit and are free from defects is a priority for us and for this reason, we offer a 14-day exchange policy that will cover any manufacturer defect or sizing issue that you may experience. We do not offer refunds, but we can issue store credit for eligible orders.
Exchanges
If you are not 100% satisfied with your purchase, exchanges can be made for eligible items. To initiate an exchange, please read and fill out this form for complete instructions. Please note that you will be responsible for all shipping charges to and from us. Once Received, we will physically inspect each item returned and we reserve the right to refuse an item if it does not pass inspection. In order for an exchange to be accepted, the item that you are returning should be shipped by in new condition in the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, stains (glitters, oils, etc), and no dampness from sweat or otherwise. If the exchange is denied, you will be responsible for the cost of having the item shipped back to you.
Processing
After receiving your return, we will process your order within 4-9 business days.
The most economical return method is USPS flat rate shipping, however, you can use and shipping method you desire.
Download a returns form here
Quality Assurance Policy
We fully back the quality of all our product and we strive to make sure each purchase is a success for you and What Waist.
It is our company’s intention for all customers to be satisfied with each and every product that our company provides.
To assist with this do this by honoring a “Money Back Guaranteed” for any workout band that does not meet our customers’ expectations.
If you are not 100% satisfied with the quality of your purchase, we can offer you a refund for the purchase price of the item (not including shipping cost). It is the sole responsibility of the customer to pay for all shipping fees. This “Money Back Guarantee” is for quality purposes only. For any sizing issues or change of product, please review our exchange policy.
In order to receive this “Money Back Guarantee” you must reach out to us within the first 7 days of the delivery date of your item. Any item being returned back for quality reasons must also meet our exchange requirements (please view that policy as well for more details). Any order that exceeds the 7 day time frame will no longer qualify for this Quality Assurance Policy and can only be considered for an exchange. Please note that we do not offer ANY refunds other than for quality reasons.
Warranty
We offer a 14 day warranty for manufacturer defects or any malfunctions that occur from normal use of our Workout Bands. The 14 day warranty will begin on the date of delivery and will expire 14 days later. If you do not contact us within the 14 day period in regards to any defects or damages, we will not be able to replace the item. Misuse or damage that is the result of abuse will not be covered and can be declined at our discretion.
Download a returns form here
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CHECK OUT OUR WARRIORS
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