Thank you for ordering with us! We appreciate your trust and your business. We are working as fast as we can to get your order to you as soon as possible.
Once your order is complete, you will receive a tracking number. If you have any questions please contact us at 1-800-942-8420 or email us at contact@whatwaist.com. Please allow up to 24 hours for a response. Our warehouse operates Monday through Friday 10 AM to 5 PM
Processing Time
Processing time is between 2 and 5 business days depending on volume. Our Business hours are Monday-Friday from 10:00AM until 5:00PM.
Shipping Method
We use USPS Priority shipping (Usually 1-3 day transit time)
Return / Exchange Policy
Making sure you receive items that fit is a priority for us and for this reason, we offer a 14-day exchange policy that will cover any sizing issue that you may experience. We do not offer refunds, but we can issue store credit or an exchange for eligible orders.
This does not guarantee that you will be able to exchange for the exact same item. For limited edition bands and also if we are out of stock of a particular product, we may require you to exchange for a different item (meaning you may have to exchange for a different color or product). If you choose not to exchange for a different item, we can then offer credit that you can use to repurchase at a later time, such as when the item becomes back in stock. (credit will not including or cover shipping cost).
Exchanges
If you are not 100% satisfied with your purchase, exchanges can be made for eligible items. To initiate an exchange, please complete this form and send it along with the item(s) you need to exchange to the provided exchange address. Please note that you will be responsible for all shipping charges to and from us. We will physically inspect each return and we reserve the right to refuse an item if it does not pass inspection. In order for an exchange to be accepted, the item that you are returning should be in new condition and inside the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, stains (glitters, oils, etc) and no dampness from sweat or otherwise. If the exchange is denied, you will be responsible for the cost of having the item shipped back to you.
Processing
After receiving your return, we will process your order within 4-9 business days.
The most economical return method is USPS flat rate shipping, however, you can use and shipping method you desire.
Download a returns form here
Quality Assurance Policy
We strive to make sure each purchase is a success for you and What Waist, and a successful purchase for us is one that you are completely satisfied with. To meet this goal, we fully back the quality of our products and services by honoring a Money Back Guarantee for items that fail to meet quality standards.
The Money Back Guarantee covers any manufacturer defects that may occur within the first 14 days of receiving your product. If you do experience a manufacturer defect, please see the return form included with your order or you can download the return form at the bottom of this page and follow the directions to initiate your exchange. If you opt for a refund, we will refund the full amount of the product’s purchase price, not including shipping. Please note that you will be responsible for shipping costs to and from us. Our Money Back Guarantee is for quality purposes dealing with manufacturer defects only. For anything else, please review our exchange policy.
In order to receive this “Money Back Guarantee” you must reach out to us within the first 7 days of the delivery date of your item. Any item being returned back for quality reasons must also meet our exchange requirements (please view that policy as well for more details). Any order that exceeds the 7 day time frame will no longer qualify for this Quality Assurance Policy and can only be considered for an exchange. Please note that we do not offer ANY refunds other than for quality reasons.
Warranty
We offer a 14 day warranty for manufacturer defects or any malfunctions that occur from normal use of our Workout Bands. The 14 day warranty will begin on the date of delivery and will expire 14 days later. If you do not contact us within the 14 day period in regards to any defects or damages, we will not be able to replace the item. Misuse or damage that is the result of abuse will not be covered and can be declined at our discretion.
Medical Disclaimer
THIS WEBSITE IS NOT INTENDED FOR THE PURPOSE OF PROVIDING MEDICAL ADVICE OR MEDICAL GARMENTS. Do not pull the adjustments on our waist bands too tight around your waist as our garments are not meant to be worn extremely tight and should fit comfortably. We encourage exchanges for any item that fits too tight. For safety reasons, our waist bands are not intended to be worn excessive of two hours at a time. After two hours, remove the band and take 1 hour breaks between use. Discontinue use of waist band if you experience discomfort. Many of our products may contain latex, so please be aware. If you have latex allergies, we do not recommend the use of our latex products.
All information, content and material of this website (including text, graphics, and images) is available or contained on this web site for informational/general purposes only. This information is not intended to serve as a substitute for the consultation, diagnosis, and/or medical treatment of a qualified physician or healthcare provider.
Download a returns form here
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