Thank you for ordering with us! We appreciate your trust and your business. We are working as fast as we can to get your order to you as soon as possible.
Once your order is complete, you will receive a tracking number. If you have any questions please contact us at 1-800-942-8420 or email us at contact@whatwaist.com. Please allow up to 24 hours for a response. Our warehouse operates Monday through Friday 10 AM to 5 PM
Processing Time
Processing time is between 2 and 5 business days depending on volume. Our Business hours are Monday-Friday from 10:00AM until 5:00PM.
A temporary hold may be placed on orders with differing billing and shipping addresses.
We do request 2-5 business days to process an order, depending on volume. Once the item has been processed, you will receive your USPS tracking number.
Once the checkout process is complete, processing time begins and refunds and cancellations cannot be permitted.
Shipping Method
We use USPS Priority shipping (Usually 1-3 day transit time)
We are not responsible for any lost or stolen items due to mail carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items.
Customers receiving packages internationally are responsible for any additional fees or tariffs charged by the shipping company.
Item's on backorder status are sold out and ship as soon as inventory is available.
COVID -19 (coronavirus) Update
Return / Exchange Policy
In response to the threat of COVID-19 (coronavirus) and recent CDC advisories, we have temporarily stopped exchanges on all items. This response is a measure to prevent the spread of the virus to and from our facilities and customers. The CDC advises that COVID-19 can live on surfaces anywhere from a few hours to days. We would like to assure our customers that there have been no reported cases of infection from personnel within our facilities and we are working hard to keep it that way.
If you have an item that needs to be exchanged, please do not send your them at this time. Any items received after Friday, 03/20/20 will be declined and set back to you. We will be extending the period that we are accepting exchanges to a safe range out from the quarenteen period. We are keeping a close eye on the CDC’s recommendations for handling packages and we will keep our customers informed on how and when we plan to move forward with normal operation.
Please check back here for any updates on this situation. If you have questions or concerns regarding policy or procedures moving forward, please let us know via the contact form on WhatWaist.com.
Processing
A temporary hold may be placed on orders with differing billing and shipping addresses.
Once the checkout process is complete, processing time begins and refunds and cancellations cannot be permitted.
We are not responsible for any lost or stolen items due to mail carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items.
We do request 2-5 business days to process an order, depending on volume. Once the item has been processed, you will receive your USPS tracking number.
Please note that you will be charged a $6.00 Processing Fee for all returns.
The most economical return method is USPS flat rate shipping, however, you can use any insured shipping method you desire. Keep your tracking information for reference.
Additional Precautions
We are taking additional precautions due to concerns about the novel coronavirus (COVID-19). The cleanliness of our products remains a top priority for us now, more than ever. We are closely monitoring the situation and following guidance from public health officials and government agencies. In addition to our regular cleaning procedures, we are adding increased sanitation measures to our corporate office and warehouse.
We understand that this situation is a concern for us all. Our customers, employees, and their family’s health are a top priority for our company. As circumstances continue to change, our goal is, and will continue to be, providing safe and clean products for all of our customers.
Warranty
We offer a 14 day warranty for manufacturer defects or any malfunctions that occur from normal use of our Workout Bands. The 14 day warranty will begin on the date of delivery and will expire 14 days later. If you do not contact us within the 14 day period in regards to any defects or damages, we will not be able to replace the item. Misuse or damage that is the result of abuse will not be covered and can be declined at our discretion.
Medical Disclaimer
THIS WEBSITE IS NOT INTENDED FOR THE PURPOSE OF PROVIDING MEDICAL ADVICE OR MEDICAL GARMENTS. Do not pull the adjustments on our waist bands too tight around your waist as our garments are not meant to be worn extremely tight and should fit comfortably. We encourage exchanges for any item that fits too tight. For safety reasons, our waist bands are not intended to be worn excessive of two hours at a time. After two hours, remove the band and take 1 hour breaks between use. Discontinue use of waist band if you experience discomfort. Many of our products may contain latex, so please be aware. If you have latex allergies, we do not recommend the use of our latex products.
All information, content and material of this website (including text, graphics, and images) is available or contained on this web site for informational/general purposes only. This information is not intended to serve as a substitute for the consultation, diagnosis, and/or medical treatment of a qualified physician or healthcare provider.