Thank you for ordering with us! We appreciate your trust and your business. We are working as fast as we can to get your order to you as soon as possible.
Once your order is complete, you will receive a tracking number. If you have any questions please check ourCustomer Servicepage for our FAQ or email us at firstname.lastname@example.org.
Please allow up to 24 hours for a response. Our warehouse operates Monday through Friday 10 AM to 5 PM
Processing time is between 2 and 5 business days depending on volume. Our Business hours are Monday-Friday from 10:00AM until 5:00PM.
A temporary hold may be placed on orders with differing billing and shipping addresses.
We do request 2-5 business days to process an order, depending on volume. Once the item has been processed, you will receive your USPS tracking number.
Once the checkout process is complete, processing time begins and refunds and cancellations cannot be permitted.
We use USPS Priority shipping (Usually 1-3 day transit time)
We are not responsible for any lost or stolen items due to mail carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items.
Customers receiving packages internationally are responsible for any additional fees or tariffs charged by the shipping company.
Item's on backorder status are sold out and ship as soon as inventory is available.
RETURN POLICYIn response to the threat of COVID-19 (coronavirus) and recent CDC advisories, we have temporarily stopped exchanges on all items. This response is a measure to prevent the spread of the virus to and from our facilities and customers. The CDC advises that COVID-19 can live on surfaces anywhere from a few hours to days. We would like to assure our customers that there have been no reported cases of infection from personnel within our facilities and we are working hard to keep it that way.If you have an item that needs to be exchanged, please do not send your them at this time. Any items received after Friday, 03/20/20 will be declined and set back to you. We will be extending the period that we are accepting exchanges to a safe range out from the quarenteen period. We are keeping a close eye on the CDC’s recommendations for handling packages and we will keep our customers informed on how and when we plan to move forward with normal operation.Please check back here for any updates on this situation. If you have questions or concerns regarding policy or procedures moving forward, please let us know via the contact form on WhatWaist.com.PROCESSING TIMESMost orders placed Monday through Friday will be processed and shipped within 2-5 business days.Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-5 business days.Certain products may have longer processing times. These will be noted on the product pages.PRE-ORDERSItems available for pre-order will be shown on the product page with the expected ship date. Please note, once your order is placed, the full payment will be taken up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we suggest placing a separate order for each.ORDER TRACKINGOnce your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.TAXESWe are obligated by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws for the location to which the order is being shipped or delivered. The tax amount presented during checkout is an estimation of the tax related to your order.oRDER CANCELATIONSWe are usually unable to change or cancel an order after you have placed it.To ensure your security and to prevent fraud, we take additional steps in verifying the details on your order. You may receive an email from us asking to verify your address and card information. If you receive a cancellation notification, please contact Customer Service for more information.UPDATING ORDERSOrders cannot be changed or updated once they are placed as they instantly start processing.If you'd like to add another item to your order, please place a new order for the item.
SHOPPINGInternational customers can browse the site and check-out in U.S. Dollars.SHIPPING The available shipping options for your country will be accessible during checkout.We ship with Express DHL, rates depends on the destination country.DDP - DUTIES & TAXESFor the following countries, we are able to ship DDP (Delivery Duty Paid). The total shipping price including duties & taxes will be displayed during checkout.Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Japan, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, United KingdomDDU - DUTIES & TAXESFor all other countries, we are only able to ship DDU (Delivery Duty Unpaid). You will be responsible for paying the required duties & taxes upon delivery. Please note that the shipping carrier may not release the package without payment for duties & taxesDELIVERY TIMESDelivery times depending on the destination country and shipping, your international orders can take between 4 to 21 business days to deliver not including the 2-5 business days processing time to prepare order for shipment