Thank you for ordering with us! We appreciate your trust and your business. We are working as fast as we can to get your order to you as soon as possible.
Once your order is complete, you will receive a tracking number. If you have any questions please check ourCustomer Servicepage for our FAQ or email us at email@example.com.
Please allow up to 24 hours for a response. Our warehouse operates Monday through Friday 10 AM to 5 PM
Processing time is between 2 and 5 business days depending on volume. Our Business hours are Monday-Friday from 10:00AM until 5:00PM.
A temporary hold may be placed on orders with differing billing and shipping addresses.
We do request 2-5 business days to process an order, depending on volume. Once the item has been processed, you will receive your USPS tracking number.
Once the checkout process is complete, processing time begins and refunds and cancellations cannot be permitted.
We use USPS Priority shipping (Usually 1-3 day transit time)
We are not responsible for any lost or stolen items due to mail carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items.
Customers receiving packages internationally are responsible for any additional fees or tariffs charged by the shipping company.
Item's on backorder status are sold out and ship as soon as inventory is available.
RETURN POLICYMaking sure you receive items that fit is a priority for us, and for this reason, we offer a 14-day exchange policy that will cover any sizing issue that you may experience. We do not offer refunds, but we can issue store credit or an exchange for eligible orders.This does not guarantee that you will be able to exchange for the exact same item. If we are out of stock of a particular product, we may issue you a store credit for a different item (meaning you may have to exchange for a different color or product). Limited Edition products cannot be exchanged. If a limited-edition product is approved for return, a store credit will be issued for a replacement product.If you are not 100% satisfied with your purchase, exchanges can be made for eligible items. To initiate the exchange please complete this form (https://returns.richcommerce.co/return/new?c=whatwaist) and send a copy of your order confirmation back with your exchange item to the provided address. (Please note that you will be responsible for all shipping charges to and from us)We will physically inspect each return and we reserve the right to refuse an item if it does not pass inspection. In order for an exchange to pass inspection, the item that you are returning should be in new condition and inside the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, stains (glitters, oils, etc) and no dampness from sweat or otherwise. When your exchange is approved, you will receive an invoice for the return shipping and once your invoice is paid, your replacement item will be shipped. If the exchange is denied, you will be responsible for the cost of having the item shipped back to you.In order for your return to be processed, we ask that you follow the steps listed on our returns page closely. All returns will be processed as store credit for you to utilize to repurchase your sizing. You can visit this page to submit a return: https://returns.richcommerce.co/return/new?c=whatwaistIt is important that you include a print-off of your order confirmation and order number.If the proper order information is not provided, we will not be able to locate your return. We are not responsible for items shipped back without proper identification and we will not be able to issue you a refund if we cannot properly identify your return!Once your item is received by our warehouse, we have to inspect the item. Once approved, we will send you a store credit for your item to the email address on file.Please follow the steps on the returns page closely to ensure we receive your return.Policy Valid 3/20/200 - 6/22/2020:In response to the threat of COVID-19 (coronavirus) and recent CDC advisories, we have temporarily stopped exchanges on all items. This response is a measure to prevent the spread of the virus to and from our facilities and customers. The CDC advises that COVID-19 can live on surfaces anywhere from a few hours to days. We would like to assure our customers that there have been no reported cases of infection from personnel within our facilities and we are working hard to keep it that way.If you have an item that needs to be exchanged, please do not send your them at this time. Any items received after Friday, 03/20/20 will be declined and set back to you. We will be extending the period that we are accepting exchanges to a safe range out from the quarantine period. We are keeping a close eye on the CDC’s recommendations for handling packages and we will keep our customers informed on how and when we plan to move forward with normal operation.Please check back here for any updates on this situation. If you have questions or concerns regarding policy or procedures moving forward, please let us know via the contact form on WhatWaist.com.Exchange Terms & Conditions:We offer a 14 day warranty for manufacturer defects or any malfunctions that occur from normal use of our Workout Bands. The 14 day warranty will begin on the date of delivery and will expire 14 days later. If you do not contact us within the 14 day period in regards to any defects or damages, we will not be able to replace the item. Misuse or damage that is the result of abuse will not be covered and can be declined at our discretion.Shipping fees are non-refundable. Customer is responsible for all shipping fees to and from our warehouse.Once the checkout process is complete, processing time begins and refunds and cancellations cannot be permitted.We are not responsible for any lost or stolen items due to mail carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items.PROCESSING TIMESMost orders placed Monday through Friday will be processed and shipped within 2-5 business days.Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-5 business days.Certain products may have longer processing times. These will be noted on the product pages.PRE-ORDERSItems available for pre-order will be shown on the product page with the expected ship date. Please note, once your order is placed, the full payment will be taken up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we suggest placing a separate order for each.ORDER TRACKINGOnce your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.TAXESWe are obligated by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws for the location to which the order is being shipped or delivered. The tax amount presented during checkout is an estimation of the tax related to your order.oRDER CANCELATIONSWe are usually unable to change or cancel an order after you have placed it.To ensure your security and to prevent fraud, we take additional steps in verifying the details on your order. You may receive an email from us asking to verify your address and card information. If you receive a cancellation notification, please contact Customer Service for more information.UPDATING ORDERSOrders cannot be changed or updated once they are placed as they instantly start processing.If you'd like to add another item to your order, please place a new order for the item.
SHOPPINGInternational customers can browse the site and check-out in U.S. Dollars.SHIPPING The available shipping options for your country will be accessible during checkout.We ship with Express DHL, rates depends on the destination country.DUTIES & TAXESFor all countries, outside of the United States, you will be responsible for paying the required duties & taxes upon delivery. Please note that the shipping carrier may not release the package without payment for duties & taxesDELIVERY TIMESDelivery times depending on the destination country and shipping, your international orders can take between 4 to 21 business days to deliver not including the 2-5 business days processing time to prepare order for shipment