Making sure you receive items that fit is a priority for us, and for this reason, we offer a 30-day exchange policy that will cover any sizing issue that you may experience. We do not offer refunds, but we can issue store credit or exchange for eligible orders. For additional information please visit https://whatwaisthelp.freshdesk.com/support/solutions/articles/63000133460-return-policy.
NOT A MEDICAL DEVICE
The items we offer are not medical devices. Do not pull the adjustments on our waistbands too tight around your waist as our garments are not meant to be worn extremely tight and should fit comfortably. We encourage exchanges for any item that fits too tight. For safety reasons, our waistbands are not intended to be worn excessive of two hours at a time. After two hours, remove the band and take one-hour breaks between use. Discontinue the use of any waistband if you experience discomfort.
Some garments may, over time, and due to extended use, wear and may lose a stitch resulting in a wire exposure which could come into contact with the Customer’s skin. Customers should immediately stop wearing any garment that causes discomfort or pain and seek the advice of a physician. This can be remedied by replacing the stitch. It is recommended that if this occurs, a Customer take the garment to a professional to have the stitch replaced.
The Company hereby disclaims liability for any loss or damage to person or property as a result of an exposed wire or other damages caused by extended wear.
What Waist is not responsible for any injuries due to negligence or misuse including, but not limited to zipper related issues.
ALLERGIC REACTIONS/ RASHES
Many of our products contain latex or may be made in a factory where latex products are produced. Please beware that if you have or suspect that you have latex allergies it is not recommended that you use our latex products. We will not be liable and hereby disclaim all liability for skin irritations or rashes in the event that a garment is worn, and a rash or skin irritation develops. Should you develop a sensitivity or a rash after wearing any garment, it is strongly recommended that you discontinue wearing that garment and seek consultation from a physician. What Waist does not take responsibility for any allergic reactions.
PURCHASE TERMS AND CONDITIONS
You Must be 18 Years of Age or Older to Purchase Define Bands, Sauna Vests, Sweat Bands and Deluxe Bands. Purchases over $150 will require a signature for delivery.
Unless stated otherwise, all shipping fees to and from What Waist are the responsibility of the customer. Custom fees and duties from international orders are the responsibility of the customer.
ROUTE PACKAGE INSURANCE
Route is an insurance policy that helps protect your package in the event that it is lost or stolen. We are not responsible for any lost or stolen items due to mail-carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items. To ensure the best delivery experience and ensure your package is covered, What Waist recommends purchasing package insurance in the event of an issue with the carrier. Once the order is shipped the insurance coverage starts and we would be unable to remove Route's coverage. Route cannot be applied to orders that have already been processed.