Making sure you receive items that fit is a priority for us, and for this reason, we offer a 30-day exchange policy that will cover any sizing issue that you may experience for all items excluding underwear. We do not offer refunds, but we can issue store credit or an exchange for eligible items. Underwear, supplements, and items sold during special events are not eligible for return. To help ensure that you get the best fit What Waist accepts returns within the United States for eligible items returned in new condition with original packaging and tags. Additional restocking fees may apply to items not returned in original condition (tags and bagging). Customer is responsible for all shipping fees from our warehouse. If you need to return more than one item it is suggested that all items are processed in the same request and sent back in one package with the return label. Find out more about our returns and exchanges policy here.
This does not guarantee that you will be able to exchange for the exact same item. If we are out of stock of a particular product, we may issue you a store credit for a different item (meaning you may have to exchange for a different color or product). Limited Edition products cannot be exchanged. If a limited-edition product is approved for return, a store credit will be issued for a replacement product.
We will physically inspect each return and we reserve the right to refuse an item if it does not pass inspection. In order for an exchange to pass inspection, the item that you are returning should be in new condition and inside the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, stains (glitters, oils, etc) and no dampness from sweat or otherwise. If the warehouse inspection finds that the item is not in new condition (free of odors, stains, giltters, marks, etc) a credit or replacement will not be issued and you will be responsible for the cost of having the item shipped back to you. If the item is in new condition you will receive a store credit for your return once approved.
In order for your return to be processed, we ask that you follow the steps listed on our returns page closely. All returns will be processed as store credit for you to utilize to repurchase your sizing. To initiate the exchange, please complete this form and send a copy of your order confirmation back with your exchange item to the provided address. Please note that you will be responsible for shipping charges from the warehouse.
If the proper order information is not provided, we will not be able to locate your return. We are not responsible for items shipped back without proper identification and we will not be able to issue you a refund if we cannot properly identify your return!
Once your item is received by our warehouse, we have to inspect the item. Once approved, we will send you a store credit for your item to the email address on file.
Please follow the steps on the returns page closely to ensure we receive your return. Find out more about our returns and exchanges policy here.
ADDITIONAL TERMS & CONDITIONS
We offer a 30-day warranty for manufacturer defects or any malfunctions that occur from normal use of our Workout Bands. The 30-day warranty will begin on the date of delivery and will expire 30 days later. If you do not contact us within the 30-day period in regards to any defects or damages, we will not be able to replace the item. Damages or inaccurate orders can be submitted on our returns platform. Misuse or damage that is the result of abuse will not be covered and can be declined at our discretion.
Damages items and should be reported through our exchange platform here.
Shipping fees are non-refundable. Customer is responsible for all shipping fees to and from our warehouse. This is inclusive of returns.
Once the checkout process is complete, processing time begins, and refunds and cancellations cannot be permitted. If an exception is made then store credit may be offered in extreme circumstances, but we would not offer refunds on orders that have been processed.
Route purchase protection is automatically added to all orders. You may opt out of this protection at checkout but per policy What Waist is not responsible for lost or stolen packages due to the mail carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items.Route purchase protection ensures that if your package is lost, damaged, or stolen due to an issue with the carrier you will be entitled to a replacement or refund.