We hate to hear your band does not fit. Have you taken a look at our how-to video on how to properly put on your band? Watch it now on our How To Wear Guide.
If this does not help and you used our size chart, were you able to get the two sides to connect when attempting to zip? If the sides could connect, you may want to go up one size as there’s about a 2- inch difference in each band length from one size to the next. However, if the sides could not connect, you may want to size up at least two sizes. Please read our Sizing Information for more.
In order for your return to be processed, we ask that you follow the steps listed on our returns page closely. Please take a look at our Returns and Exchange Policy.